Read the official Vivid Ceylon International refund policy. Understand the process for gemstone returns, replacements, cancellations, and refund eligibility. 100% transparent and secure for worldwide gemstone buyers

Vivid Ceylon International refund policy

At Vivid Ceylon International, we value customer satisfaction and transparency in every part of our business. As a trusted global gemstone dealer based in Beruwala, Sri Lanka, we ensure all gemstones are thoroughly inspected, certified when required, and accurately represented before being shipped to customers around the world. Our Refund & Return Policy outlines the terms and conditions for returns, cancellations, replacements, and refund procedures to help you shop with full confidence.

Please read this policy carefully before placing an order.

1. Eligibility for Returns

Due to the unique and high-value nature of gemstones, returns are accepted under strict conditions. A customer may request a return only if:

  • The gemstone received is different from the one ordered

  • The gemstone is damaged during shipping

  • Certification details provided by us are incorrect

  • The gemstone has a manufacturing defect (very rare in natural stones)

Returns are not accepted for:

  • Change of mind

  • Color variations due to mobile/computer screen differences

  • Gemstones that have been used, altered, resized, or set in jewelry

  • Stones damaged due to mishandling after delivery

Each gemstone is sold with complete transparency, photos, videos, and details to avoid misunderstandings.

2. Return Request Timeline

Customers must notify us within:

🕒 48 hours (2 days)
from the time the package is delivered.

After 48 hours, return or refund requests cannot be processed.

All requests must be sent to:
📩 info@vividceyloninternational.com
with your order number, gemstone photos, videos, and a clear explanation of the issue.

3. Condition of Returned Gemstones

To be eligible for a return, the gemstone must be:

  • In its original, unused condition

  • Unaltered, unmounted, and unmodified

  • Returned with all original documents

    • Certificate (GIA, GRS, IGI, etc.)

    • Invoice

    • Packaging box

Missing documents may void your refund eligibility.

4. Return Shipping Guidelines

If your return is approved, the gemstone must be shipped back to us within 7 days using:

  • A trusted courier (DHL, FedEx, UPS)

  • Tracking ID

  • Secure gemstone packaging

  • Mandatory insurance for the full value of the gemstone

Return shipping charges must be covered by the customer unless the mistake was ours.

5. Refund Process

Once the gemstone is received and verified by our gem experts:

  • We inspect for originality, condition, and documentation

  • If approved, your refund will be processed within 7–14 business days

Refunds will be sent through the same payment method used during the purchase.

Refund is not possible if:

  • The gemstone is found damaged, altered, or tampered with

  • Certification is missing

  • The stone does not match the original dispatch

6. Non-Refundable Purchases

The following items cannot be refunded:

  • Custom-cut gemstones

  • Special orders

  • Engraved gemstones

  • Wholesale bulk purchases

  • Jewellery-set gemstones

  • Discounted or promotion items

These items are final sale.

7. Order Cancellations

Order cancellations are accepted only before shipping.

Once the gemstone is dispatched, the order cannot be cancelled.

8. Damaged or Incorrect Items

If you receive a damaged or incorrect gemstone:

  1. Take clear photos/videos immediately

  2. Contact us within 48 hours

  3. We will investigate and provide replacement or refund options

We take full responsibility for shipping errors from our side.

9. Responsibility & Transparency

Vivid Ceylon International ensures that every gemstone undergoes:

  • Quality inspection

  • Accurate grading

  • True-to-life photography

  • Secure packaging

  • Verified certification (if applicable)

We maintain full transparency, authenticity, and professionalism in every order.

 

Shipping Policy – Vivid Ceylon International

At Vivid Ceylon International, we take pride in delivering high-quality natural gemstones securely and efficiently to our customers around the world. Located in Beruwala, Sri Lanka, we ship sapphires, rubies, garnets, tsavorites, and a wide range of natural gemstones to over 100 countries. This Shipping Policy explains our procedures, delivery methods, insurance, handling times, customs processes, and customer responsibilities.

1. Global Shipping Coverage

We offer worldwide shipping to major regions, including:

  • USA & Canada

  • Europe

  • Middle East

  • Australia & New Zealand

  • Asia

  • United Kingdom

  • Africa (selected regions)

Our trusted shipping partners ensure safe and timely deliveries.

2. Shipping Partners

To guarantee secure transport of gemstones, we ship through:

  • DHL Express

  • FedEx International Priority

  • EMS Speed Post (selected countries)

  • Aramex (based on request)

All gemstones are shipped with tracking numbers and require signatures upon delivery.

3. Processing Time

After your payment is confirmed:

  • Standard orders: 1–3 business days

  • Certified gemstone orders: 3–5 business days

  • Custom requests: 5–7 business days

We will notify you if there are delays or document requirements.

4. Packaging & Handling

Every gemstone is packed with:

  • Shockproof, water-resistant packaging

  • Tamper-proof sealing

  • Gemstone box or pouch

  • Certificate (GIA, GRS, IGI, etc., if applicable)

  • Invoice with order details

We ensure every package is fully protected from damage.

5. Shipping Fees

Shipping fees depend on:

  • Destination country

  • Package weight

  • Courier chosen

  • Insurance preferences

International shipping usually ranges from $30 to $100 depending on location.

6. Customs, Duties & Taxes

Customs charges vary by country.

Buyers are responsible for:

  • Import duties

  • Customs clearance

  • Local taxes

  • Brokerage fees

We will include accurate documentation to avoid delays.

7. Delivery Time Estimates

Typical delivery times:

  • DHL / FedEx: 3–7 business days

  • EMS: 7–21 business days

Remote area deliveries may take longer.

8. Lost or Delayed Packages

If your package is delayed or lost:

All shipments are insured unless otherwise requested.

9. Vivid Ceylon International refund policy

Incorrect Address / Failed Delivery

If the address provided is incorrect:

  • Courier returns the item

  • Re-shipping charges must be paid by the customer

Please check all details before placing an order.

10. Contact Us for Refund & Return Support

If you have any questions regarding returns or refunds, please contact:

📩 info@vividceyloninternational.com
📍 Beruwala, Sri Lanka
🌍 www.vividceyloninternational.com