Each gemstone requires different care. In general, avoid harsh chemicals, extreme temperatures, and ultrasonic cleaners unless the stone is known to be durable. We provide care instructions with each purchase and offer professional cleaning services upon request.

Yes, we specialize in custom jewelry design. You can choose your gemstone and work with our design team to create a unique piece, whether it’s a ring, necklace, bracelet, or pendant.

We offer a 7- to 14-day return or exchange policy, depending on the item and condition upon return. Custom orders and gemstones that have been altered or damaged may not be eligible. Please review our full return policy before purchase.

Yes, we provide certificates of authenticity for most of our high-value gemstones, issued by recognized gemological laboratories (such as GIA, IGI, or GRS). For smaller or lower-priced items, certification can be requested at an additional cost.

We offer both natural and lab-created gemstones. Each listing clearly specifies the type. Natural gems are mined from the earth, while lab-created gems have the same chemical composition and beauty but are grown in controlled environments.