Who we are

Read the official of Vivid Ceylon International Privacy Policy , Sri Lanka’s trusted global gemstone company. Learn how we collect, store, protect, and use customer data for secure worldwide gem buying and selling. 100% transparency, accuracy, and data protection guaranteed.

Vivid Ceylon International

Privacy Policy 

At Vivid Ceylon International, we are committed to protecting the privacy and personal information of our customers, partners, and website visitors. As a global gemstone buying and selling company based in Beruwala, Sri Lanka, we follow strict international privacy standards to ensure transparency, trust, and security for every user who interacts with our services. This Privacy Policy explains how we collect, store, process, and protect your information when you access our website or purchase gemstones from us.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal details when you interact with our website or contact us directly, including:

  • Full name

  • Email address

  • Contact number / WhatsApp

  • Billing and shipping address

  • Country and city

  • Identification documents (for high-value gem purchases)

  • Payment details (processed securely via third-party gateways)

1.2 Non-Personal Information

We also collect website usage data such as:

  • Device type (mobile, desktop, tablet)

  • Browser type

  • IP address

  • Pages visited

  • Time spent on the site

  • Cookies & tracking data

This information helps us improve user experience, website performance, and security.

2. How We Use Your Information

Vivid Ceylon International uses collected information for the following purposes:

2.1 Order Processing

To confirm gem availability, manage shipping, provide invoices, and complete transactions.

2.2 Customer Support

To respond to inquiries, provide gemstone details, verify authenticity, assist with orders, and offer after-sales support.

2.3 Security & Fraud Prevention

To verify customer identity for high-value purchases and protect against fraudulent transactions or unauthorized access.

2.4 Marketing & Communication

We may send gemstone updates, new arrivals, promotions, newsletters, and personalized gemstone recommendations.
Customers can unsubscribe anytime.

2.5 Website Improvement

Analytics data is used to enhance user experience, website speed, SEO performance, and design.

3. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share data only with:

  • Shipping partners (DHL, FedEx, etc.)

  • Secure payment processors

  • Gem certification laboratories (GIA, GRS, IGI etc., upon request)

  • Government authorities when required by law

All third-party partners follow strict confidentiality and data safety procedures.

4. Cookies & Tracking Technologies

Our website uses cookies to:

  • Enhance website functionality

  • Remember preferences

  • Enable secure logins

  • Improve SEO & analytics

Users may disable cookies anytime through browser settings, but some features may become unavailable.

5. Data Protection & Security

We implement strong technical safeguards to protect user data, including:

  • SSL website encryption

  • Secure server storage

  • Limited access to sensitive information

  • Regular security audits

  • GDPR-aligned privacy practices

We ensure that all customer information remains confidential and stored safely.

6. International Data Transfers

Since Vivid Ceylon International sells gemstones worldwide, your data may be transferred to different countries for:

  • Order shipping

  • Identity verification

  • Payment processing

We ensure compliance with international data protection laws for every transfer.

7. Your Rights

Customers have the right to:

  • Access their personal data

  • Request corrections

  • Request deletion

  • Withdraw consent

  • Opt-out of marketing communications

  • Request a copy of stored data

To exercise rights, contact us at:
📩 info@vividceyloninternational.com

8. Children’s Privacy

Our services are not intended for individuals under 18 years.
We do not knowingly collect information from minors.

9. Updates to This Privacy Policy

Vivid Ceylon International may update this policy occasionally to improve compliance and transparency. All updates will be posted on this page with immediate effect.

10. Contact Us

If you have any questions about this Privacy Policy or require assistance, contact us:

Vivid Ceylon International
Beruwala, Sri Lanka
📩 Email: info@vividceyloninternational.com
🌍 Website: www.vividceyloninternational.com